This privacy policy explains how Cheltenham House Antiques use personal information that we collect about you. If you have any requests concerning your personal information or any queries with regard to these practices, please contact our Managing Director at cheltenhamhouseantiques@gmail.com. Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 1998 and the General Data Protection Regulations (GDPR).  

 

When would we collect information?

Cheltenham House Antiques may collect personal information which we receive when:

• you use our website
• you use our services
• you contact us
• you are a recipient, or potential recipient, of our services
• you are a customer
• you work for us
• you supply services to us

Information we may collect

We may collect the following types of information:

• your name, address, email address, telephone number(s) and other contact details
• information required to provide you with a service, and details of our services that you have used
• your company name, your position in the company; the company address, company email address and telephone number
• information collected through your use of our website
• information collected through direct interactions on social media
• details of any enquiry or complaint you make to Cheltenham House Antiques
• all communications to and from you by email or post.

Information collected on our website

We use Google Analytics to monitor traffic patterns to our site, which operates against Googles privacy.  

 

How will we use the information about you?

We will use and store the information that you provide in order to:

• give you a quotation for one of our products or services
• provide you with information on products and services that you may request from us
• enhance or improve customers' experience of our products and services and our website(s)
• improve and develop our services
• protect security e.g. to check your identity when you use our services
• carry out financial checks and for other finance related purposes such as company credit checks, collecting payment and accounting
• create and analyse sales performance statistics
• undertake marketing including email notifications, but only if you have given us explicit consent
• comply with any regulatory requirements

Who will we share your information with?

We will only disclose your personal information to third parties:

• in the event that we sell or buy any business or assets, in which case we may need to disclose your personal data to the prospective seller or buyer of such business or assets
• if Cheltenham House Antiques, or substantially all of its assets, are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets
• if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction

Your information and your rights

You have the following rights:

• To be informed about how we obtain and use your information
• To ask for a copy of the information that we hold about you
• To have your information corrected if you inform us of any incorrect details
• To request to have your information erased (the Right to be Forgotten)
• To object to the processing of your information
• To have information you provided to us, returned to you, in a machine-readable format
• To withdraw your consent to the processing of your information, at any point
• To object to any decisions based on the automated processing of your personal data
• To lodge a complaint with the Information Commissioners Office (ICO)

If you would like to use any of these rights please contact cheltenhamhouseantiques@gmail.com.

 

How long do we keep personal information?

Cheltenham House Antiques will only retain personal information for as long as it needs it to carry out a particular purpose or meet a particular obligation. We regularly review our records to ensure that we only retain your personal information for as long as is necessary for the purposes set out in this Privacy Policy.  

Keeping personal information accurate 

Cheltenham House Antiques will ensure that personal information is kept accurate and up to date as far as is reasonably possible. However, Cheltenham House Antiques relies on customers to ensure that some of the information it holds about them is accurate and up-to-date. We encourage customers to inform Cheltenham House Antiques of any changes to their information.  

 

Marketing Preferences

A customer may allow Cheltenham House Antiques to provide them with information about products and services from Cheltenham House Antiques which may be of interest to them. Cheltenham House Antiques will only do this where a customer has agreed to receive such information:

• Information about our products and services by choosing to opt-in in marketing communications we send to you or by making a direct enquiry
• Information about our products and services by opting out of a communication where your data has been provided from a legitimate GDPR compliant business list supplier source
• Information about our products and services where you provide your details in the course of purchase or negotiations for the purchase of a product or service

The marketing channels used above may include all means of communication e.g. email, post, phone, SMS text message and other electronic means. If electronic channels (i.e. email, SMS) are to be used this will be specifically stated when we collect your details. Cheltenham House Antiques will not share personal data for any commercial or marketing purpose unrelated to its products and services without asking you first, or where the law requires us to share it. We do not rent or sell our customer lists to any third-party organisation. Any personal information we hold about you is stored and processed under our data protection policy, which is in line with the Data Protection Act 1998 and any subsequent legislation.  

 

Changing your marketing preferences

You can change marketing preferences at any time through the link provided at the bottom of our marketing emails. If you choose to Unsubscribe, that means that you wish to no longer receive marketing communications from us, and we will comply with that request immediately. If you have agreed that we can use your information for marketing purposes, we will use it for that purpose. You can change your mind by emailing us at cheltenhamhouseantiques@gmail.com or simply by clicking the unsubscribe link in the communications we send.

 

Access to personal information

Cheltenham House Antiques provides customers with access to their personal information and the opportunity to amend and update their details or preferences (including consent to receive marketing communications) in order to keep the information up-to-date and accurate. This can be achieved by contacting us via cheltenhamhouseantiques@gmail.com. You have the ability to unsubscribe from future communications by replying to any email with the word Unsubscribe in the subject line. You can also write to our Managing Director at Cheltenham House Antiques, 4a The Green, Broadway, Worcestershire, WR12 7AA.

 

Requesting a copy of your information

You can request details of personal information Cheltenham House Antiques holds about you, including on our websites databases, by contacting us with emailing cheltenhamhouseantiques@gmail.com

Requests must be made in writing; there is no fee for doing this. Proof of identification is required in order to provide and protect your information. We also require sufficient details to be able locate your information. For example, dates and details of the websites, products or services that you have used. An optional application form may be provided to assist us in locating the information you require.  

 

Security and storage of information

The security and storage of your personal information is very important to us. The personal information we collect from you is stored by us on secure servers, protected through a combination of physical and electronic access controls, firewall technology and other security measures. We have put in place measures to guard against unauthorised or unlawful processing and against accidental loss, destruction or damage. Although we use market-standard security software to protect your personal information, we cannot guarantee the security of your data transmitted by you to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.  

 

Keeping your personal information secure

Cheltenham House Antiques is committed to keeping customers personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost.  

 

Google Analytics

This website uses Google Analytics to help analyse how visitors use this site. Google Analytics uses cookies, which are small text files placed on your computer, to collect standard internet log information and visitor behaviour information in anonymous form. Note the deliberate emphasis of anonymous, as no personally identifiable information is collected about you unless you explicitly submit that information on this website. The anonymous information generated by Google Analytics cookies about your use of this website is transmitted to Google. This information is processed to compile statistical reports on website activity for this site only.  

 

Use of cookies

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Find out more about cookies on www.allaboutcookies.org. We use cookies to identify you when you visit this website and to keep track of your browsing patterns and build up a demographic profile. Most browsers will allow you to turn off cookies. If you want to know how to do this please look at the menu on your browser, or look at the instruction on www.allaboutcookies.org. By continuing to use this site you are agreeing to the use of cookies as detailed above.  

 

Other sites and social media

Our website includes links to other sites. We make every effort to provide links to high quality, reputable sites but are not responsible for their privacy practices, site content, or the services they offer. If you follow a link from our website to another site or service, this Privacy Policy will no longer apply. We are not responsible for the information handling practices of third part sites or services and we encourage you to read the privacy information notices appearing on those sites or services.

 

Transfers of Personal information outside of the UK

The data that we collect from you may be transferred to and stored at a destination outside the European Economic Area (EEA). Should a legal need arise to transfer personal information about customers to third parties located outside the UK, we will ensure that information is protected to a level which meets the requirements of UK law.  

 

Changes to this Privacy Policy

We may change, modify or adjust this Privacy Policy from time to time. However, we will not reduce your rights under this Privacy Policy. Any changes we make to our Privacy Policy will be found on our website privacy policy page. Copies are available from us by post upon request. Please contact us if you require a copy. This privacy policy was last updated May 2024.  

 

Contact Us

We take your privacy, and protection of your personal information, very seriously. If you have any questions, comments or queries about the way we are collecting or using your personal information, please contact Cheltenham House Antiques, 4a The Green, Broadway, Worcestershire, WR12 7AA or email us at cheltenhamhouseantiques@gmail.com.

Overview

This website is operated by Cheltenham House Antiques. Throughout the site, the terms "CHA", “we”, “us” and “our” refer to Cheltenham House Antiques. CHA offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Section 1 - Online terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 - General conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 - Accuracy, completeness and timeless of information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 4 - Modifications to this service and prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Section 5 - Products

Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Returns Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Section 6 - Accuracy of billing and account information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made with us. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Section 7 - Personal information

Your submission of personal information through the store is governed by our Privacy Policy (above).

Section 8 - Errors, inaccuracies and omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 9 - Disclaimer of warranties; limitation of liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

In no case shall CHA, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Section 10 - Governing law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

Section 11 - Changes to terms of service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 12 - Contact information

Questions about the Terms of Service should be sent to us at cheltenhamhouseantiques@gmail.com.